Reference

Explore Our Legal Terms and Conditions

madetoto 4d operates under a defined legal framework that governs every account, transaction and data interaction on this platform — access and eligibility depends on local law.

Jurisdiction-aware accessDANA & OVO coveredAccount data rightsQRIS transaction termsPrivacy policy included
madetoto 4d Explore Our Legal Terms and Conditions
LEGAL CONTACT PATHS

Open a Legal Query Through These Channels

If you have a question about our terms, a data access request, or a dispute tied to a specific transaction, our compliance-aware support team is reachable…

Live Chat Available 24 hours a day, 7 days a week.
Email Support Send detailed legal queries or formal data-access requests to our support address.
In-Account Ticket Log in to your account, navigate to Settings, then select Legal & Privacy to…
ACCOUNT & DATA HANDLING

Switch to a Clearer View of Data Practices

We document every data-handling process tied to your account — from how cookies track your session to how long we keep your GoPay transaction history.

Cookie Policy

We use session cookies to maintain your login state and preference cookies to remember your lobby layout.

Data Retention

Transaction records tied to DANA, OVO, GoPay and QRIS are retained for the period required under applicable financial regulation.

Account Security

All account credentials are hashed using industry-standard algorithms.

Your Access Rights

You have the right to request a copy of all personal data we hold on your account.

Data Correction

If any stored detail — name, contact number, preferred payment method — is inaccurate, raise a correction request through live…

Who to Contact

Direct formal legal correspondence to our dedicated compliance inbox.

Discover Answers to Common Legal Questions

These are the questions we hear most often about our legal terms, data handling and account rights. Each answer reflects how our policies actually operate — not generic disclaimers.

Access and account eligibility depends on local law in Indonesia. Our terms acknowledge jurisdiction-specific obligations, and we apply the relevant legal standard to any dispute or data request raised from an Indonesian account.

We retain DANA, OVO, GoPay and QRIS transaction records for the minimum period required by applicable financial regulation in your jurisdiction. You may request a copy of your transaction history at any time through our live chat channel.

Yes. Submit a deletion request via the in-account Legal & Privacy ticket path or through email support. We will process the request within 30 calendar days, subject to any retention obligations we hold under applicable regulation.

On account closure, preference and profile data is removed from active systems. Transaction records tied to QRIS or GoPay payments are retained for the legally required period, then deleted. We confirm the process to you in writing.

Open a live chat session and provide the transaction reference, amount and date. Our team logs the dispute, places a review flag on the transaction record and responds with a resolution timeline within 48 hours of the initial report.

We do not sell or share account credentials with third parties. Payment processors such as DANA and OVO receive only the minimum data needed to complete a transaction; no browsing or session data is passed to them.

Raise a correction request through live chat or email and provide the correct details along with account verification. We update verified corrections within 5 business days and send a confirmation to your registered contact address.